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FAQs

HOW DOES SHIPPING WORK?

Simplestall partners with global merchants and artisans in order to provide you the best prices and the most interesting products. 

Because of the high demand shipping will take a while, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)

We offer international shipping options too - no matter where you are, you can buy from us!

 

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

 

WHAT IF I NEED TO RETURN SOMETHING?

Instead of returning items, you can contact us for a refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

No worries! Contact us on info@simplestall.com and we'll help guide you through the process.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email on info@simplestall.com and we'll get back to you in a few hours.

Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

 

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